iCop Internet Marketing Trade Journal
Keeping You Up to Date on Internet Marketing

ISSN: 1549-036XVolume VI - Issue 1: January 7, 2008

Published by: jl scott, Director
International Council of Online Professionals

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The goal of the Internet Marketing Trade Journal is to keep you informed of the current and future state of ethical internet marketing and to encourage your participation.

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EXCELLENCE can be attained if you - CARE more than others think is wise - RISK more than others think is safe - DREAM more than others think is practical - and EXPECT more than others think is possible.

~ Claude T. Bissell ~


“Okay, Okay - We'll do it Through January 15th!”

Folks were ordering The MASTER COURSE after the deadline last week. And, when I finally DID get it down, MORE folks were writing to me - they couldn't find it!

The problem was ... So many people got behind reading their email over the holidays. The deadline came before they got word they could save $200 on the Course.

So, okay! Since I KNOW how important this Course is to you at this time of year, I'm going to roll over.

I'll extend the sale clear until the middle of January. THAT should be plenty of time for everyone to get the word.

REMEMBER:

"It's the Course that Teaches You HOW to DO what 'The Secret' Only Talks About!"

Turn that corner in life you always wanted to turn - RIGHT NOW!

www.i-cop.org/master-course-sale.htm


Message From jl


I'm a HUGE fan of newspaper columnist, Dave Barry. His sense of humor cracks me up!

I read something of his last week - an article on 2007 - you might get a kick out of, too. Or, not. Some will - some won't.

This was in the Washington Post, and is entitled:

An Inconvenient Year: Relive the zany antics of ... a cast of thousands in 12 months we need to remember to forget

tinyurl.com/ytr25t

The article is VERY long. Keep going back and reading another month, or so, as you have the time. It's worth the long read!


Another Thing Hanging Fire - aWeber

Okay - here's my aWeber story ...

aWeber is, of course, an email delivery service. Many, many internet marketers use them. So many, in fact, I began to think they must be doing a fabulous job. Even though I was warned that probably was not the case.

[No, I will NOT tell you who told me that. But, I sure should have listened!]

I had been sending this newsletter from my own server for several years. As time went on, and the ISPs got more and more confusing with their attempts to block spam, I felt like I wasn't getting the delivery rate I once had.

Now, bear in mind - I have never been reported for spam - except for the morons who would rather click a “This is spam” button than unsubscribe properly. I had also run a double (confirmed/verified - whatever you want to call it) opt-in list since The CAN-SPAM ACT was passed.

So, I looked at aWeber's service.


They wanted to RE-confirm my current list when I gave it to them. This would make it a TRIPLE opt-in list! Not wanting to aggravate my subscribers, I wasn't crazy about that idea.

I was told I could probably get them to waive that requirement if I could show them I had been running a double opt-in list. So, I asked about that.

The girl had me give her password access to my emailing software so she could see how it worked. In looking at the administration panel, she could see it was set up for double opt-in. She waived the requirement for my list to be reconfirmed by aWeber. So far - so good.


Right away, I noticed some things. For instance, aWeber's admin panel shows you your “open rate” but it is incorrect. It's calculated INCLUDING your bounces.

Bounces should be removed, first. You want to know the percentage of your DELIVERED messages that were opened by the subscriber.

Granted, that's a very small thing. But, where you find small things, you'll usually find larger things.

I noticed right away that my own open rate (even adjusting the percentage to be correct) went WAY down from what it was when I was sending from my own server.

Bear in mind, I get my open rate by looking at the number of autoresponders requested plus the number of visits to the newsletter web page - divided by the number of announcements delivered. I didn't use theirs anyway.

That brought their delivery rate into question. The aWeber web site claims 99.34% deliverability. senderscore.org says that's true. Of course, senderscore.org also says MY percentage of deliverability from iCop was 67.53%.

If aWeber has that high a percentage of ISPs accepting their email, and I have that LOW a percentage ... WHY would my open rate plummet when I went to aWeber?

I was there for eight weeks, so all this had plenty of time to average out. This wasn't a one or two week trial.


I now use mail-list.com. senderscore.org says their deliverability is 97.81% - just 1.5 percent LESS than aWeber. Yet, after I left aWeber and went to mail-list.com, my open rate jumped way back UP!

Doesn't make sense! SOMETHING is not being reported properly.

Again - when you find that things aren't what they seem, you'd better be prepared for other things to pop up.

And, they did ...


Suddenly one week, every single address I have from Comcast bounced back to aWeber! Comcast happens to have the highest percentage of my list behind the free services like Yahoo and Gmail.

In fact, at the time, it was about 5% of my list. Bounced. Every one of them.

I wrote and asked aWeber why this happened. This is a direct quote from the response I received:

------------
“At that time there was a delivery issue with Comcast in accepting email delivered to single-opt in leads. We have been in constant communication with comcast postmaster department about this, and are working with them to resolve their delivery issue.

This is one of the reasons that it is so important to use verified opt-in, as verified leads are not having any delivery issues, only leads that have not verified their subscription.

Regards,
Tracey Churray
Director Of Customer Solutions
AWeber Communications, Inc”
------------


Well, gee - I WAS using verified opt-in and aWeber had okayed it! I wrote back and explained that to Tracey. I also asked how Comcast could know WHAT kind of opt-in process we were using unless aWeber told them? How else would they know?

I received the following:

------------
“We are NOT telling comcast these leads are unverified, what is occurring is Comcast is now blocking SINGLE OPT IN messages.”
------------

WHAT? Is that double-talk, or what?!

Again - how does Comcast know WHAT kind of opt-in is being used unless aWeber tells them? And, what the hell's the difference between “SINGLE OPT IN” and “unverified?” Oh, I know - (hand waving in air) - there IS none!

This support person then did the broken record routine, telling me to use verified opt-in (which they knew I was using). If they weren't going to give me verified opt-in status, WHY did their girl have to be given my password and inspect my software to satisfy herself that it was okay to use my list without aWeber's triple verification process?!


A friend of mine, who knows how to do these things, looked things up for me. He found that aWeber was using IP numbers to designate certain things. Which IP number was used would tell the receiving ISPs whether the email was confirmed opt-in or single opt-in.


Things deteriorated after that. Every time I wrote back to them, a DIFFERENT support person replied. So, of course, NO ONE had a full line on the conversation. Even though the replies copied it, the support people clearly weren't bothering to read what went before.

After running around the gerbil cage for a couple of days, I asked that the issue be escalated to someone with more authority. I got the “Customer Solutions Supervisor,” who was no different from the rest.


------------
As an aside, I am AMAZED at the number of companies who use this same support process: a different support person handles each response from the SAME customer!

It doesn't take a mental giant to figure out that problems would actually BE resolved if the SAME support person who STARTS with a situation STAYS with the situation until it IS resolved.

I sometimes think some of these online companies are being run by six-year-olds, who can't figure out the simplest, workable process. But then, maybe that's the idea - just make folks throw up their hands in despair and walk away in frustration.

Thereby, effectively dropping the complaint rather than resolving it. MOST immature!
------------


Their bottom line was that since THEY hadn't verified my list, they considered it UNverified. And, never mind that THEIR representative had looked at my software to verify that I WAS using double opt-in.

MY bottom line was that they should have apprised me of that fact when I asked to by-pass their verification process in the first place, rather than waiting until it did something to hurt my list. And, since they didn't, they needed to change my status to the verified opt-in they knew it was.

Their final edict - TOO BAD! This idiot acted like I was a spammer trying to put something over on them.


THEN, to add insult to injury, aWeber's owner - Tom Kulzer - was finally contacted. By now, a week had passed.

First, Kulzer claimed the Comcast issue had only been temporary and had been resolved immediately. Not five minutes after I saw this response, the SAME THING HAPPENED AGAIN. Comcast bounced every one of my addresses a SECOND TIME - a week later! Resolved immediately, my ass!

He also disputed his own support person's explanation regarding the cause of the Comcast problem.

Secondly, Kulzer claimed that I had “jumped to the conclusion” that certain IP numbers were being used for verified lists and certain numbers used for single opt-in lists.

In fact, all those details are a matter of public record if you know where to look. And, my friend HAD looked it up. I have the detailed description of how he did that. (However, it has no relevance to this writing.)

Not only that, after Kultzer claimed I had “jumped to the conclusion,” he proceeded to say exactly the same thing I did - only in different words. As if that made it different!

Suffice to say that, apparently, either Kulzer has no idea how his own company is operated, or he was playing fast and loose with the truth. Either way, there IS no way I want to do business with an outfit like this!


Their failure to tell me my list would be considered unverified, and treated as such within their system - even after they had satisfied themselves I WAS using the double opt-in subscription process - is unconscionable! That was just plain bad business.

And why? Why should that be a secret? Maybe they thought that would lose them a client - which it did, anyway.

When you run into this kind of arrogance, with no sign of accountability or concern for you as the client, you can bet you're dealing with “internet marketers” rather than professional business people.

And one of the HUGE give-aways is support people so under-trained they have to work from templates without bothering to read or understand what your problem is. When you get the “broken record” routine, it's time to fire that company. Which I did.

NOW, my bottom line is this:

I'm glad it happened because I went to Mail-List.com:

www.mail-list.com

Now ...

* My open rate has gone WAY back up

* Mail List's owner is professional and helpful to his clients

* I'm getting MORE service for LESS money

* I have NO problems with the email every week

* I no longer have to do a set-up every time I send

* I simply send one email and everything is done

* I can get any kind of report I could possibly want with one click


This is just the first of many steps I'll be taking this year - AWAY from the “internet marketing” gang.


Useful Resources for YOU When Checking on Email Services

Useful for Business to Consumer Lists:

Senderbase - www.senderbase.org

Provides a rating of poor, neutral or good to an IP or sending domain.


TrustedSource - www.trustedsource.org

Provides a rating of malicious, suspicious, unverified, neutral and trusted to a specific mail stream.


Senderscore - www.senderscore.org

Provides a granular rating, along with an acceptance rate at the monitored networks. (Need to create an account to get full results)


Borderware - www.bdn.borderware.com

Provides a granular reputation score.


Useful for Business to Business Lists:

Sendmail - www.sendmail.com/sm/resources/tools/ip_reputation/

Provides a granular reputation score.


It's FREE!

Be sure to check out "How to be a 'Hammer' in 2008"

www.csscompany.com/i-cop-hammer-2008.htm



I really want to hear from you! Tell me what you think!

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Have a fabulous week, and ... keep on keepin' on!

Smile  jl

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"And, Furthermore ..."

"The great thing about democracy is that it gives every voter a chance to do something stupid." -- Art Spander


Leaving You With a Smile


The Safari

A big-game hunter went on safari with his wife and mother-in-law. One evening, while still deep in the jungle, the Mrs awoke to find her mother gone. Rushing to her husband, she insisted on them both trying to find her mother.

The hunter picked up his rifle, took a swig of whiskey, and started to look for her. In a clearing not far from the camp, they came upon a chilling sight: the mother-in-law was backed up against a thick, impenetrable bush, and a large male lion stood facing her.

The wife cried, "What are we going to do?"

"Nothing," said the hunter husband. "That stupid lion got himself into this mess, let him get himself out of it."
Smile


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Thank You For Reading!  Have a Terrific Week!


Internet Marketing Trade Journal(TM) is published solely by dr. jl scott, Director of the International Council of Online Professionals (iCop) and may not reflect the opinion of all iCop members.

Material in the "Leaving You With a Smile" column may be copyrighted by unknown persons.

We accept no responsibility for your use of any contributed information contained herein. All of the information presented in the Internet Marketing Trade Journal(TM) is published in good faith. Any comments stated in this newsletter are strictly the opinion of the writer or publisher.

We publish all advertising in good faith but offer no guarantees. Please do your own due diligence in ANY transaction.

We reserve the right to edit and make suitable for publication, if necessary, any articles published in this newsletter.

We reserve the right to publish all reader comments, including the name of the writer. Reported survey results will NOT use the names of the contributors.

Copyright © 2008 jl scott, ph.d., Director
International Council of Online Professionals (iCop™)
All rights reserved. No portion of this publication may be reproduced or transmitted without the express written consent of the publisher or contributors.

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